The HeadHunter Group is a private profitable company, headquartered in New York City, Rockefeller Plaza! We operate in USA, Greece, Cyprus, Bulgaria, North Macedonia, Serbia, Albania, Kosovo, Montenegro, Bosnia & Herzegovina! Partnering all around the world with the Biggest Global HR Companies! More than 1500 clients in these countries have chosen The HeadHunter Group! We are the only and truly Social Responsible Company, contributing every year for human rights, women rights and LGBT rights at the work place! Our business has a positive impact on the people every day. Helping people to “better job, better life” is our common purpose and the way in which we contribute to society. This is what we do, this is what we know about, this is what we care about, and this is what we are all about.
For our client, a Boston (USA) based company specialized in SaaS for logistic professionals, we are looking for:
CUSTOMER SUPPORT MANAGER - Based in Prishtina, Kosovo
ABOUT THE ROLE
We are looking for an innovative, team-focused, and results-driven Manager of Customer Support. This role will lead our Tier 1 & Tier 2 Customer Support teams. You will provide guidance for technical issues, coordinate with the Customer Support team on coverage, and build on the success of the department to drive a world-class customer experience! The ideal candidate for this position has effectively led software and/or SaaS-based Customer Support team and is an innovative problem solver, capable of driving productivity while monitoring incoming contact volumes and SLAs. Candidates for this role must have excellent written and verbal communication skills and have experience working with a variety of systems and technology. Your #1 objective is to offer the best experience possible for any customer interacting with Tive, and you support the CS team in achieving this by offering hands-on team support.
RESPONSIBILITIES:
REQUIREMENTS:
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Are you interested in a new challenge in an innovative company? Have you answered our questions well related to this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever!
Interested candidates are invited to apply directly at the following link
https://theheadhunter.com/single-job/?id=195282&fbclid=IwAR3LHz_HGhikhETWJkPO6I0TvHAKrp1hqPqPiX1Y9ZZnYRNQpe-PF3soy9A